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Thursday, June 1, 2017

Customer Care Team leader: Collections Team Job at M-KOPA - Career Opportunity in Uganda

Vacancy title:
Customer Care Team leader: Collections Team

Jobs at:
M-KOPA

Deadline of this Job:
Thursday 15th June, 2017

Duty Station:
Lubowa

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Job details:
Job Title: Customer Care Team leader: Collections Team
Reports to: Deputy Operations Manager
Department: Customer Care Department
Organization: M-KOPA
Duty Station: Lubowa
Job Purpose: This resource will directly give supervisory support to the Education and collections team. The job holder will oversee all activities around customer education and collection /payments.
Key duties and Responsibilities
  • Provide positive leadership, guidance, coaching and mentoring to the Education and Collection teams.
  • Design and continuously align performance metrics and processes of the Education and Collections teams with the overall business credit KPIs.
  • Give regular updates to management on team performance, current activities and key customers issues.
  • Analyze daily and weekly and monthly collections reports and come up with ideas on how to improve credit performance. Also benchmark and implement best practices.
  • Initiate or take lead on collection campaigns to ensure that the business achieves the desired impact on its credit performance.
Knowledge, Skills & Qualifications Required
  • Should at least hold a bachelor’s degree of any discipline from a recognized University
  • 1 year of supervisory experience/managing teams
  • Track record of effective credit management
  •  Customer focused
  • Excellent leadership capabilities
  • Excellent Influencing skills
  • Analytical skills
  • Good time management and organizational
  • Proficiency in MS Office
  • Demonstrate high level of integrity, work ethics, and a proactive and positive attitude.
  • Strong Negotiation skills
  • Communication skills, along with personal tenacity and the ability to drive things through to conclusion in a dynamic and challenging environment.
  •  A full understanding of M-KOPA products and services provided is an added advantage
Job application procedure
All prospective employees should send in their applications including updated detailed copy of the CV and a cover letter expressing why you feel you would be an excellent candidate for the role to careersug@m-kopa.com  with the subject “Customer Care Team Leader” addressed to:
The Human Resource & Administration Manager,
M-KOPA Uganda Limited,
Plot 1300 -1301, Lubowa,
Kampala
Deadline: Thursday 15th June, 2017