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Monday, July 3, 2017

Call Centre Attendants. Job at Uganda Electricity Distribution Company Limited ( UEDCL ) - Career Opportunity in Uganda

Vacancy title:
Call Centre Attendants.

Jobs at:
Uganda Electricity Distribution Company Limited ( UEDCL )

Deadline of this Job:
not later than 5:00pm, Friday, 7th July 2017.

Duty Station:
Kampala, Uganda

View this job from the main website

Job details:
Brief Company Profile:
Our Client, Uganda Electricity Distribution Company Limited ( UEDCL ) is a limited liability company incorporated in Uganda under the Companies Act. UEDCL owns the 33KV and below voltage electricity distribution network and all the operational assets associated with the business currently leased to Umeme Ltd. The company monitors Umeme Ltd investment, generation and distribution of power in eight territories covering over 60 districts, operation of the pole plant, and execution of some rural electrification schemes on behalf of Government. UEDCL has hired Q-Sourcing Limited to recruit qualified, competent and highly motivated Ugandans for the following roles:
Job Code: QSL-UEDCL-CCA-003/17
Job Position: Call Centre Attendants.
Reports to: Customer Services Officer
Job Purpose:
To have a customer relationship personally who is responsible for new customer attraction and retention with satisfactory levels.
Key Performance Areas:
  • Pick and answer customer calls promptly.
  • Ensure clear communications are passed to the customers over power availability
  • Gather customer complaints by categories
  • Follow-ups on complaints resolutions with the respective department or area
  • Make sure the call centre performance satisfies the customers‘expectations
Qualifications and Experience:
  • Diploma or an equivalent business related course from a recognized institution.
  •  Pursuing a professional course will be added advantage
  • Knowledge of Customer care, Customer Management System and Micro Soft Computer Application Packages
  • Must have at least 1- 2 years relevant experience in a busy organization
Job application procedure
Only candidates who meet the minimum criteria outlined as above are invited to send a comprehensive CV with 3 career references by e-mail to  Note: Any form of Lobbying will automatically lead to disqualification.
Kindly mark your application as “Application - Job Position - Job Code In the subject line of your email. (This varies according to the job being applied for)
Details for the job positions above can be accessed from our website  interested candidates should submit their Cover letter and Resume/CV to the email above not later than 5:00pm, Friday, 7th July 2017.
Only shortlisted applicants will be contacted.
Uganda Electricity Distribution Co.Ltd (UEDCL), is an equal opportunity employer.