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Tuesday, July 4, 2017

Customer Service Manager Job at Uganda Baati Ltd - Career Opportunity in Uganda

Vacancy title:
Customer Service Manager

Jobs at:
Uganda Baati Ltd

Deadline of this Job:
16th July 2017

Duty Station:

View this job from the main website

Job details:
Uganda Baati Ltd is a member of the Safal Group of companies -Africa’s largest producer of steel roofing and the pioneer in the production of Aluminium Zinc coated steel on the continent. The company is a leading manufacturer of rooting sheets and allied products with branches in Kampala, Arua and Tororo.
We are looking for a suitable candidate to fill the position of Customer Service Manager reporting to the Chief Executive Officer. This is a senior level position that requires an individual who is able to demonstrate a high level of customer oriented service, leadership ability, great attention to detail, high level of maturity and good commercial knowledge.
Key Duties and Responsibilities:
  • Develop and implement customer service strategies and ensure customer service is embedded in the company culture.
  • Undertake periodic customer satisfaction measures including surveys compile accurate reports and discuss with management for improvements and direction.
  • Act as liaison between Production and Sales functions to ensure customers ‘orders are executed within an orderly workflow.
  • Create and implement an effective customer loyalty programs including customer promotional events.
  • Ensure that the customer service team maintains seamless communication with the customers including adhering to professional etiquette and courtesy when interfacing and handling all enquiries.
  • Undertake periodic customer visits, collect customer service related information with a view to plugging in the customer feedback in improvement opportunities.
  •  Manage the performance of the customer service team including coaching, mentoring and monitoring of performance to achieve set objectives.
Required Knowledge, Skills and Experience
  • A Bachelor’s Degree in Business Administration or equivalent. A Masters in Business Administration will be an added advantage.
  • At least 7years of working experience of which at least 4 years-must have been in customer service area in a busy organization. Priority shall be given to those who have knowledge in service industry.
Job application procedure
Suitably qualified applicants should submit their CV to the Human Resources Manager at  . Closing date for applications is 16th July 2017. Female candidates are particularly encouraged to apply.
Only short-listed candidates will be contacted for interviews.