SEARCH FOR YOUR JOB

Monday, July 3, 2017

Supervisor- Customer Service Officer Job at Uganda Electricity Distribution Company Limited ( UEDCL ) - Career Opportunity in Uganda

Vacancy title:
Supervisor- Customer Service Officer

Jobs at:
Uganda Electricity Distribution Company Limited ( UEDCL )

Deadline of this Job:
not later than 5:00pm, Friday, 7th July 2017.

Duty Station:
Kampala, Uganda

View this job from the main website



Job details:
Brief Company Profile:
Our Client, Uganda Electricity Distribution Company Limited ( UEDCL ) is a limited liability company incorporated in Uganda under the Companies Act. UEDCL owns the 33KV and below voltage electricity distribution network and all the operational assets associated with the business currently leased to Umeme Ltd. The company monitors Umeme Ltd investment, generation and distribution of power in eight territories covering over 60 districts, operation of the pole plant, and execution of some rural electrification schemes on behalf of Government. UEDCL has hired Q-Sourcing Limited to recruit qualified, competent and highly motivated Ugandans for the following roles:
Job Code: QSL-UEDCL-SCSO-001/17
Job Position: Supervisor- Customer Service Officer
Reports to: Chief Finance Officer
Job Purpose:
To have a supervisor for all the regional- customer service officers and management the activities plus the reporting of the call Centre.
Key Performance Areas:
  • Oversee the activities of the regional customer service officers
  • Management of operations of a Customer Management System and the Call Center
  • Analyse customer behaviors and trends for sustainable growth in numbers.
  •  Promote, drive and market customer connectivity
  • Analyze customer complaints by categories
Qualifications and Experience:
  • Bachelor's degree (Honours) in Commerce, Public Relations or business related course from a recognized university.
  • Possession of a professional qualification is an added advantage
  •  Knowledge of Cali Centre, Customer Management System and Micro Soft Computer Application Packages
  • Must have at least Four (4) years relevant experience in a busy organization
Job application procedure
Only candidates who meet the minimum criteria outlined as above are invited to send a comprehensive CV with 3 career references by e-mail to recruitment@qsourcing.com  Note: Any form of Lobbying will automatically lead to disqualification.
Kindly mark your application as “Application - Job Position - Job Code In the subject line of your email. (This varies according to the job being applied for)
Details for the job positions above can be accessed from our website www.qsourcing.com  interested candidates should submit their Cover letter and Resume/CV to the email above not later than 5:00pm, Friday, 7th July 2017.
Only shortlisted applicants will be contacted.
Uganda Electricity Distribution Co.Ltd (UEDCL), is an equal opportunity employer.