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Saturday, February 10, 2018

Corporate Affairs Officer Job at Uganda Development Bank Ltd - Career Opportunity in Uganda

Vacancy title:
Corporate Affairs Officer

Jobs at:
Uganda Development Bank Ltd

Deadline of this Job:
23rd February 2018

Duty Station:
Kampala, Uganda




JOB DETAILS:
DEPARTMENT: Strategy & Corporate Affairs
SCALE: UDBL 06
REPORTS TO: Manager Corporate Affairs
SUPERVISES: Front Desk Officer
JOB SUMMARY/PURPOSE
The Corporate Affairs Officer will support the design and implementation of a vast array of interventions to enhance the Bank’s brand health and engagement with stakeholders and the public, whilst also ensuring that a stellar service experience is delivered to the Bank’s customers.
ACCOUNTABILITY STATEMENT
The role holder is responsible for the Bank’s social media interactions, administering the website and digital media content; he/she is also responsible for the customer experience function. He/she will also support the line manager in planning and execution of stakeholder engagement and customer activation interventions.
PRINCIPLE DUTIES & RESPONSIBILITIES
The Corporate Affairs Officer will contribute to the achievement of the Bank’s business objectives by:

  • Supporting the line manager in activities to foster relationships with external and strategic stakeholders
  • Establishing and maintaining effective relationships/contacts with the media, ensuring timely response to requests for information and with a high degree of professionalism, enhance/maintain UDB’s reputation.
  • Executing public relations programmes designed to disseminate corporate objectives/interventions, appropriately project the Bank’s image and gain public support for corporate objectives.
  • Providing input into the Bank’s communication strategies to the internal and external stakeholders as regards the organization's work, objectives and development impact.
  • Drafting press releases and any other communiqu├ęs from the Bank; and prepare organisational briefs and other presentation material as may be required.
  • Supporting the execution of UDB’s public engagements in public education activities, incl. exhibitions, trade shows and seminars
  • Supporting the line manager in organizing events such as press conferences, exhibitions, promotional events, tours and sponsorships
  • Maintaining and updating an information centre to support the work of the Bank; ensuring the availability of current and relevant resource materials.
  • In liaison with the Corporate Affairs Manager, responding to digital and social media inquiries from the general public on the functions of the Bank.
  • Keeping abreast of communication and public relations trends and recommend their adoption where necessary, to enhance the work of the Bank.
  • Identifying, assessing and anticipating customers’ needs, and developing interventions to proactively address these needs and enhance the customers’ experience and satisfaction;
  • Handling customer complaints by providing appropriate solutions and alternatives within the time limits as defined in the Bank’s customer service charter;
  • Recording, analysing and tracking all customer complaints and enquiries, and following up to ensure their resolution
  • Supervising the front desk operations (reception) with the view to ensure a professional service at all times
  • Manage the performance of the Front Desk Officer as well as the related processes and interventions.
LEVEL OF AUTHORITY
  • Develop information packs and communication strategies
  • Social media inquiries
  • Support execution of corporate events
  • Tracking response to and resolution of customer complaints
  • Supervise reception service
RELATIONSHIPS
Internally: All UDB Departments
Externally: UDBL Customers & potential clients (with guidance from line manager)
COMPETENCIES REQUIRED
Qualifications:
  • Excellent communication and presentation skills
  • Proven customer support experience
  • Customer orientation and adaptation
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-drive
  • Excellent interpersonal skills
COMPETENCIES REQUIRED
  • Excellent communication and presentation skills
  • Proven customer support experience
  • Customer orientation and adaptation
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-drive
  • Excellent interpersonal skills
EDUCATION & EXPERIENCE REQUIREMENTS
  • Bachelor’s degree preferably in business, communications or humanities course from a reputable education institution;
  • A minimum of 4years’ experience in a customer service or relationship management or similar role, preferably in banking, telecommunications or FMCG organisations or companies
  • Familiarity with CRM systems and practices is an added advantage
Job application procedure
Applications should be hand delivered to:
The Director HR & Administration,
Uganda Development Bank Ltd, Plot 6 Nakasero Road,
1st Floor Wing B, Rwenzori Towers, P. 0. Box 7210, Kampala.
The closing date is 23rd February 2018 by 5:00pm.