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Saturday, February 10, 2018

Corporate Affairs Officer Job at Uganda Development Bank Ltd - Career Opportunity in Uganda

Vacancy title:
Corporate Affairs Officer

Jobs at:
Uganda Development Bank Ltd

Deadline of this Job:
23rd February 2018

Duty Station:
Kampala, Uganda

DEPARTMENT: Strategy & Corporate Affairs
REPORTS TO: Manager Corporate Affairs
SUPERVISES: Front Desk Officer
The Corporate Affairs Officer will support the design and implementation of a vast array of interventions to enhance the Bank’s brand health and engagement with stakeholders and the public, whilst also ensuring that a stellar service experience is delivered to the Bank’s customers.
The role holder is responsible for the Bank’s social media interactions, administering the website and digital media content; he/she is also responsible for the customer experience function. He/she will also support the line manager in planning and execution of stakeholder engagement and customer activation interventions.
The Corporate Affairs Officer will contribute to the achievement of the Bank’s business objectives by:

  • Supporting the line manager in activities to foster relationships with external and strategic stakeholders
  • Establishing and maintaining effective relationships/contacts with the media, ensuring timely response to requests for information and with a high degree of professionalism, enhance/maintain UDB’s reputation.
  • Executing public relations programmes designed to disseminate corporate objectives/interventions, appropriately project the Bank’s image and gain public support for corporate objectives.
  • Providing input into the Bank’s communication strategies to the internal and external stakeholders as regards the organization's work, objectives and development impact.
  • Drafting press releases and any other communiqu├ęs from the Bank; and prepare organisational briefs and other presentation material as may be required.
  • Supporting the execution of UDB’s public engagements in public education activities, incl. exhibitions, trade shows and seminars
  • Supporting the line manager in organizing events such as press conferences, exhibitions, promotional events, tours and sponsorships
  • Maintaining and updating an information centre to support the work of the Bank; ensuring the availability of current and relevant resource materials.
  • In liaison with the Corporate Affairs Manager, responding to digital and social media inquiries from the general public on the functions of the Bank.
  • Keeping abreast of communication and public relations trends and recommend their adoption where necessary, to enhance the work of the Bank.
  • Identifying, assessing and anticipating customers’ needs, and developing interventions to proactively address these needs and enhance the customers’ experience and satisfaction;
  • Handling customer complaints by providing appropriate solutions and alternatives within the time limits as defined in the Bank’s customer service charter;
  • Recording, analysing and tracking all customer complaints and enquiries, and following up to ensure their resolution
  • Supervising the front desk operations (reception) with the view to ensure a professional service at all times
  • Manage the performance of the Front Desk Officer as well as the related processes and interventions.
  • Develop information packs and communication strategies
  • Social media inquiries
  • Support execution of corporate events
  • Tracking response to and resolution of customer complaints
  • Supervise reception service
Internally: All UDB Departments
Externally: UDBL Customers & potential clients (with guidance from line manager)
  • Excellent communication and presentation skills
  • Proven customer support experience
  • Customer orientation and adaptation
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-drive
  • Excellent interpersonal skills
  • Excellent communication and presentation skills
  • Proven customer support experience
  • Customer orientation and adaptation
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-drive
  • Excellent interpersonal skills
  • Bachelor’s degree preferably in business, communications or humanities course from a reputable education institution;
  • A minimum of 4years’ experience in a customer service or relationship management or similar role, preferably in banking, telecommunications or FMCG organisations or companies
  • Familiarity with CRM systems and practices is an added advantage
Job application procedure
Applications should be hand delivered to:
The Director HR & Administration,
Uganda Development Bank Ltd, Plot 6 Nakasero Road,
1st Floor Wing B, Rwenzori Towers, P. 0. Box 7210, Kampala.
The closing date is 23rd February 2018 by 5:00pm.