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Tuesday, April 17, 2018

ERP Support Officer Job at Medecins Sans Frontieres Switzerland ( MSF-CH ) - Career Opportunity in Uganda

Vacancy title:
ERP Support Officer

Jobs at:
Medecins Sans Frontieres Switzerland ( MSF-CH )

Deadline of this Job:
20th of April 2018

Duty Station:
Kampala, Uganda

Job details:
Medecins Sans Frontieres Switzerland ( MSF-CH ) is an international independent, medical humanitarian organisation that delivers emergency aid to people conflict, natural disasters and exclusion from healthcare.
MSF offers assistance to people based on need, irrespective of race, religion, gender or political is looking to recruit a suitable candidate for the position below for its SUKA office based in Kampala — Uganda.

Post: ERP Support Officer
Duty station: SUKA, Kampala
Remuneration: According to MSF-CH salary scale
Start of work: 15th May 2018
Main Tasks include, but not limited to :
  • Management of the request for support (RT) tickets (answering, commenting and managing the open tickets) with the support of the Supply Systems Referent if needed.
  • if needed, participate to the implementation of UF in new project/mission
  • Support to the daily support needs of the MSF missions with remote or on-site additional support.
  • Dispatch of the unresolved bugs or questions to the HQ Referent
  • Documentation of the support given to the users.
  • Checking regularly the mission instances and reports the findings in order to improve data quality
  • Maintaining a global overview on the most recurring issues faced by the missions and the missions asking the most for support to evaluate the support / improvement possibilities.
  • Support to the training needs of the countries with remote or on-site additional trainings if needed.
  • Will act as support helpdesk for all supply ERP users
  • University degree/diploma in Supply Chain Management and/or University degree or certification in Enterprise Resource Planning technologies and/or University degree/ diploma in information Systems Management
  • Experiences in ERP implementation/support and Supply chain management is mandatory
  • Experience in MSF supply chain at management level is an asset
  • Excellent analytical skills, data management, reporting, data analysis and proactivity. Customer oriented and
  • Capacity for troubleshooting and solving complex issues, outstanding oral and written communication skills, Training development and facilitation skills
  • Very good organisation skills, rigour, flexibility, ability to work with multi-disciplinary and multi-cultural people, open-minded, ability to listen and sensitivity to support users.
  • The ability to focus on task (self-management), proactive monitoring and management skills.
  • English and French mandatory and Swahili an Asset
Job application procedure
Interested candidates are invited to submit their application letter and a detailed CV merged together in a PDF or word document to the HR department of MSF Switzerland via email:  .
The applications will be treated confidentially.
Deadline by the 20th of April 2018
Only short listed candidates will be contacted.