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Tuesday, August 28, 2018

Customer Care Assistant Job at Q-Sourcing - Career Opportunity in Uganda

Vacancy title:
Customer Care Assistant 

Jobs at:

Deadline of this Job:
31st August 2018 

Duty Station:
Kampala, Uganda 

Date Posted: 20th August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time 


Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Rwanda and South Sudan.
We are looking for a talented and competent candidate to fill the vacant position of HR Director
Essential Duties;
  •  Complete knowledge and implementation of departmental policies and service procedures and standards.
  •  Ensure standards performances are exceeded constantly.
  •  Continually monitor the Human Assets Department staff performance in all the service steps and job tasks, correcting any deficiency immediately.
  •  Supervise the relationship between personnel department staff and the rest of employees. Keeping an ambiance warm and welcoming for everyone.
  •  Support the Human Assets Team functions to enhance service provided to employees.
  •  Coach the employees to ensure the best service is provided to our external guests.
  •  Keep the compliance with all the current laws and regulations in regards Human Assets:
     Salaries and Attendance
     Workers Compensation
     Substance addictions
  •  Keep updated job descriptions for all the positions of the organization
  •  Identify and use external recruitment sources.
  •  Ensure all the applications, recruitment interviews and the hiring process for all the candidates is handled professionally in line with the policies and procedures of the organization
  •  Design and implement a good orientation program for all the new hires.
  •  Ensure an updated administration of all employees’ files.
  •  Conduct, supervise and evaluate all the in-house training sessions and workshops.
  •  Give feedback in regards to the Human Assets staff performance. Ensure disciplinary processes are handled professionally under the progressive discipline standard. Coach the employees.
  •  Establish the guideline to conduct periodic performance evaluations of the whole organization employees. Ensure this is done on timely manner and is filed accordingly.
  •  Follow the progressive discipline standard. Supervise its implementation and periodically conduct training sessions for supervisors and managers. Ensure proper documentation if submitted and filed in every discipline process.
  •  Ensure the exit interview process is in place and professional feedback is maintained and share with management.
  •  Audit personnel benefits administration.
  •  Conduct spot checks on payroll calculation.
  •  Complete and keep current salaries and benefits surveys on the market place.
  •  Monitor the completion on all the personnel in regards to insurance and social benefits.
  •  Complete all the local governmental documentation related to labor, employee issues.
  •  Complete application and documentation related to foreign working permits.
  •  Coordinate the staff change of status and personnel authorization application are documented in the authorized format (PAF) for:
    Leave of Absence
     Sick Leave
     Change on salaries and benefits
     Vacations/Annual Leave
  •  Establish relations with local security and health agencies to liaise with in case of emergencies.
  •  Design, implement and coordinate recognition and motivation programs for the organization employees.
  •  Together with the Executive Committee propose implement and coordinate the annual plan of social and sports employee’s activities.
  •  Coordinate the organization social community participation.
  •  Keep updated the employee handbook.
  •  Prepare the annual Human Assets budget. Keep monitoring “actual vs budget” Human Assets expenses to keep them in line.
  •  Ensure to keep the safety and confidential of personnel files.
  •  Participate in all the Executive Committee and employee related meetings.
  •  Prepare and submit the Human Assets Corporate reports.
  •  Instill and promote a cooperative work environment, enhancing productivity and employee morale.
  •  All the rest of activities required as per General Manager or Corporate Office.
Qualifications and experience
  •  Professional Experience: Minimum 10+ years’ experience as Director of Human Resources in any reputable Organization.
  •  Master’s degree in Human resource management, or business administration
  •  Post graduate diploma in same field
  •  Advanced Certificate in administrative law added advantage
Core competencies
  •  General Skills: Attention to details, perform tasks correct and fast, ability to prioritize, organize and follow up. Clear mind, with cold approach to solve conflicts with good judgment. Follow directions with integrity. Capable to understand employee’s needs. Work in teams and with minimum supervision. Be capable to keep confidentiality.
  •  Ability to organize tasks and assign responsibilities. Ability to train employees and help them to develop knowledge and skills. With strong understanding of the training process.
  •  Strong planning abilities,
  •  Deep understanding of the labor law and government labor dispositions. Strong understanding of benefits administration. Strong knowledge and ability to prepare and control budget. Strong ability to use Microsoft products.
  •  Language: Fluent writing and speaking English with and advantage for a second and third language. Preferable Swahili.
  •  Leadership, Management and development of the HR team to ensure consistent achievement of departmental goals and targets.
  •  Must be able to speak, read, write and understand English fluently.
  •  Requires good communication skills, both verbal and written.
  •  Ability to work with in a cross-cultural environment and willingness to understand and learn Chinese culture.
  •  Objective minded in solving any staff misunderstanding in the company.
  •  Must be available to work occasional nights, holidays and weekend

Job application procedure
Application procedure: Candidates who meet the above requirements should submit their CV to  not later than 5:00pm, Friday 31st August 2018 Please Quote the position in the subject For further details please visit