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Thursday, October 18, 2018

Relationship Officer-Logbook Finance Product Job at Platinum Credit - Career Opportunity in Uganda

Vacancy title:
Relationship Officer-Logbook Finance Product 

Jobs at:
Platinum Credit 

Deadline of this Job:
30th October 2018 

Duty Station:
Head Office, Kampala 

Date Posted: 16 October 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

The overall job purpose: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.
Key duties/responsibilities:
  • Develop and oversee relationships with clients to ensure top level service is provided to clients.
  • Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
  • Consistent and frequent communication with clients providing complete, concise account information and guidance.
  • Addressing customer concerns and complaints.
  • Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
  • Ensure assigned portfolio is performing as per company’s set targets.
  • Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
  • Ensure collections performance target of 90% and above for your portfolio.
Required Qualifications and Work Experience:
  • Degree in Business Administration or any other relevant field.
  • 1-2 years proven experience in Debt Collections preferably in Financial Institutions.
  • Knowledgeable about Asset Finance.
  • Computer knowledge.
  • Customer Care Experience.
  • Must possess leadership and supervisory skills.
  • Excellent numerical and analytical skills.
  • Excellent interpersonal and communication skills.

Job application procedure

To apply, submit your application, detailed CV and testimonials to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd
Send your application by
Email to: ,
Deadline: 30th October 2018