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Wednesday, September 25, 2019

IT Systems Coordinator Job at Population Services International (PSI) - Career Opportunity in Uganda

Vacancy title:
IT Systems Coordinator [ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Administrative & Office ]

Jobs at: Population Services International (PSI)

Deadline of this Job:
4th October 2019
Duty Station:
Within Uganda , Kampala , East Africa

Summary
Date Posted: Tuesday, September 24, 2019 , Base Salary: Not Disclosed


JOB DETAILS:
Job title: IT Systems Coordinator- TUNZA
Department: Social Marketing Department
Based at Head office
Reports to the Marketing and Franchise
Manager
We are Population Services International (PSI) Uganda, a branch office of the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from TRUST condoms, mama-kits, and contraceptives.
There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds - from the medical industry to the music business - all with unique skills we bring to the job.
Join us!
We are looking for a suitable candidate to set up, manage and maintain PSI’s Clinical Management System (Sanitas CMS), System’s network and server infrastructure, coupled with both internal and external user support under the TUNZA project .

Your contribution
• Coordination of new facility installations and end user training including collaboration with system developers, configuration of datasets and programs,
• development of analytics dashboards and reports and setting up system security and user roles.
• Install, Configure, Manage and maintain PSI’s Clinical Management System in all participating Network facilities.
• Provide project management support for systems implementation to ensure that the system is delivered within required timelines.
• Manage communication and expectations throughout and after the system deployment process.
• Manage the user experience testing processes and ensure feedback from users acknowledged and issues addressed within the shortest time.
• Escalate all unhandled system issues to developers and follow through solution for the Client facilities.
• Provide help-desk support by responding to and resolving support requests within the required timelines.
• Provide technical support for both hardware and software issues our users encounter.
• Manage the configuration and operation of client-based computer operating systems.
• Provide end user training to the clients (Participating network clinics).
• Manage and maintain the facilities’ IT infrastructure.
• Ensure that all systems are backed up and up to date.
• Setup and maintain facilities’ LAN and WAN.
• System Backups and recovery.
• Printer, Laptop, PC servicing and maintenance.
• Offer 1st, 2nd and 3rd line IT support for all users.
• Review application logs.

What would get us excited?
Basics:
• Bachelors’ degree in computer science, Information Technology, information Systems Other related field equivalent work experience may be considered.
• Linux A+ Certified or LPIC 1 Certifications will be an added advantage.

Experience
• Linux server management. Candidate should possess good knowledge of the Linux operating system.
• Proven experience working with hypervisor-based environments.
• 1st, 2nd, and 3rd line support roles in previous employment.
• Supporting Windows 7, 8 and 10 Desktop environments in previous role.
• Domain, LAN and WAN management and administration.
• Basic understanding of configuring and maintaining of any firewall system.
• Backup solution coupled with experience in setting up DR cold site as well as high availability systems is a must.
• Printer, Laptop, PC servicing and maintenance.
• Earlier exposure to the DHIS2 will be an advantage to the candidate.

Key Performance Indicators
• Network and hosted application stability.
• Functional and well-maintained IT assets.
• Client satisfaction with ease of use.
• Accurate system reports into DHIS2.
Key personal competences
• Fast thinker/solution oriented.
• Ability to work with remote teams to provide support over email, phone and remote logon.
• Self-motivated.
• Strong analytical skills & structured approach to work.
• Willingness to work long or irregular hours.

Job Education Requirements: Not Specified

Job application procedure
PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.
Delivery Guidelines: Please deliver your resume (CV), copies of certificates, references, and cover letter clearly indicating position applied for on the “top left-hand side of the envelope”, to the PSI Uganda Office Reception, addressed to the People and Culture Manager, PSI Uganda, at UAP Nakawa Business Park, Plot 3-5 New Port Bell Road, Block B, 6th floor, P.O. Box 8082 Kampala.
Deadline for receipt of applications: 1:00 pm or 13:00 hours (East African time) on
Friday 4th October 2019.
Only shortlisted candidates will be contacted.
**Please note PSI Uganda does not solicit for funds during any recruitment process.

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