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Tuesday, October 8, 2019

Head of Marketing, Distribution and Customer Service. Job at UAP Old Mutual Insurance Company Uganda - Career Opportunity in Uganda

Vacancy title:
Head of Marketing, Distribution and Customer Service. [ Type: FULL TIME , Industry: Financial Services , Category: Customer Service ]

Jobs at: UAP Old Mutual Insurance Company

Deadline of this Job:
Friday 18th October 2019.
Duty Station:
Within Uganda , Kampala , East Africa

Date Posted: Monday, October 07, 2019 , Base Salary: Not Disclosed

Our client UAP Old Mutual Insurance Company Uganda Limited would like to recruit a Head of Marketing, Distribution and Customer Service. Reporting to the Managing Director, the Head of Marketing will provide leadership and direction to the Marketing, Distribution & Customer Service functions to deliver the General business budget and establish UAP Old Mutual Insurance as a world class insurer.
Head of Marketing, Distribution and Customer Service. .

Key Duties and responsibilities:
• Develop and implement a marketing strategy for UAP that is able to foster the achievement of set business goals in respect to top line, profitability, market share, client recruitment, etc;
• Develop and implement the advertising, promotions, thought leadership and public relations campaigns across multiple projects to help build UAP's market share, brand name and image in the market place
• Drive growth, product and sales training among all distribution channels, including: direct sales, brokers, agents, branches so as to ensure maximum client reach and profitability of the relevant channels at appropriate cost levels
• Drive market research that is aimed at identifying new business potential and participate in the development of new products to fill special market niches
• Set customer care/service standards for the company and drive customer satisfaction programs to ensure that they meet and exceed set standards
• Ensure that the team submits accurate, quality and timely business reports and use these to compile departmental reports for review by senior management and the Board
• Ensure quality incentive schemes that help to drive the achievement of business goals are developed and implemented for staff and agents
• Monitor and collect market intel and advise the senior management team on opportunities/threats that are presented
• Identify areas where UAP can build its brand presence in the market through creating relationships with media houses.

Job Qualifications:
• Bachelors' Degree in Communication/Marketing with sales and marketing
• A Master's Degree in Finance or MBA is also highly desirable

• Professional Qualification such as CIM will be an added advantage
• At least eight years' experience in the financial services industry, four of which should have been spent as Senior Management level
• Ability to think strategically, but with a hands-on pragmatic approach to implementation of strategy
• An enthusiastic team player with strong communication and interpersonal skills
• Ability to build strong collaborative relationships both internally and externally.

Job Education Requirements: Bachelors' Degree in Communication/Marketing

Job Experience Requirements: eight years'

Job Skills: Not Specified

Job application procedure
Interested persons who meet the above criteria should submit their CV and a cover letter highlighting how their experience is relevant to the Duties and Responsibilities described above to by not later than Friday 18 October 2019.
The CV must include 3 referees including their e-mail address and telephone number. Only shortlisted candidates will be contacted.

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